Privacy Policy
Effective Date: March 1, 2023
Online Privacy Policy Overview and Summary
Continue reading below to learn about our privacy practices that apply to users of our website.
This Privacy Policy informs you of our policies and procedures regarding the collection, use, and disclosure of personal information we receive from users of this website, which is operated by Nelnet Community Engagement, LLC d/b/a Catholic Faith Technologies and My Catholic Faith Delivered (“Nelnet Community Engagement”). This policy applies to visitors of the website from the U.S. This policy does not apply to information provided to any third-party service provider(s) related to or whose services are incorporated into the website; information you provide to third parties is controlled by their respective privacy policies.
We are committed to providing a useful and enjoyable online experience. This policy explains our collection and use practices regarding consumer information, including how and what we share with our related companies and with unrelated entities. Protecting your privacy is important to Nelnet Community Engagement and our employees. We want you to understand what information we collect and how we use it.
This policy is subject to change from time to time, so be sure to check back occasionally to ensure you have read the most current version. It is effective as of the date listed above and applies to our services that link to this policy. Even if you read and/or agreed to a prior privacy statement, you need to review this updated version. We reserve the right at any time, and in our sole discretion, to change or modify this Online Privacy Policy. If any such changes or modifications are made, we will update the “Effective Date” appearing at the top of this web page. These changes or modifications are effective immediately upon posting to the website and supersede any prior versions of this policy.
This policy governs the privacy policies of this website only. Other divisions, affiliates, and subsidiaries of Nelnet Community Engagement list their privacy practices on their respective websites.
We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, inform you of our products and services, comply with laws or carry out internal functions. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you, please email AskPrivacy@nelnet.net.
If you become an inactive user, we will continue to adhere to the privacy policies and practices described in this policy.
Our Security Procedures
We implement reasonable and appropriate physical, procedural, and electronic safeguards to protect your information.
To access information and send email via the website, you will need a browser that supports the use of Secure Sockets Layer. This encryption technology helps ensure the authenticity of your online sessions and secures data transmitted over the public Internet.
Nelnet Community Engagement takes careful steps to safeguard customer information. We restrict access to your personal and account information to employees who need to know the information to provide services or product offerings to you, and we regularly train our employees on privacy, information security, and their obligation to protect your information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information (NPI) and Personally Identifiable Information (PII), and we regularly test those safeguards to maintain the appropriate levels of protection.
You can help safeguard your NPI and PII by taking a few simple precautions. Protect your account numbers, passwords, and customer access numbers. Never disclose confidential information to unknown callers. You should always use a secure browser and current virus detection software, and never open email from unknown sources.
Children's Privacy
Nelnet Community Engagement is committed to children’s privacy:
Protecting the privacy of young children is especially important to Nelnet Community Engagement Learning. For that reason, we created certain features designed to help protect Personal Information relating to children who are considered minors (“Child Users”) in the US or as defined by your country. When Child Users register directly with a Nelnet Community Engagement site, the Child User must add a secondary email address for a parent, guardian, or administrator to accept our terms and conditions and privacy policy. Child Users are allowed 7 days of site access without parent/guardian/administrator consent. After 7 days, the Child User’s account will be locked & they will no longer have access to the site until consent is obtained. If Nelnet Community Engagement learns that Personal Information of a Child user has been collected on our website without parental consent, then Nelnet Community Engagement will take appropriate steps to delete this information. If you are a parent or guardian (“Parent”) and discover that your Child has a registered account with our Properties without your consent, please alert Nelnet Community Engagement at support@catholicfaithtech.com and request that we delete that child’s personal information from our systems.
How children may register for and use our Properties:
Child Users cannot accept the terms and conditions and privacy policy for the Nelnet Community Engagement site themselves. If a Child User attempts to accept the terms and conditions and privacy policy, Nelnet Community Engagement will request the email address of that Child User’s Parent in order to seek consent from that Parent.
If you are a Parent, you may provide consent for your child’s registration by reading the terms and conditions and privacy policy and granting permission for your child to use the site through the link sent through e-mail. Alternatively, you can e-mail support@catholicfaithtech.com to grant or revoke permission for your child to use the site.
Alternatively, your child can be registered to use the Nelnet Community Engagement website through his or her school, or through an integration with the Nelnet Community Engagement website that is supported by the child’s school, or by teachers, tutors and other similar adults who assist in the educational process who have taken steps to obtain parental consent. When Child Users first log in to the system, they will be asked to provide their Parent’s e-mail address to provide consent to the terms of use and privacy policy. Access for the Child User will expire in 7 days without parental consent. Parents always have the option to delete their Child User’s account by submitting a support ticket at support@catholicfaithtech.com.
Restrictions on Child Users:
Nelnet Community Engagement attempts to restrict a Child User’s access to certain features that could result in disclosure of Personal Information by the Child User. A restricted account limits sharing and displaying private information about the Child User in various ways, including:
Restricted accounts do not include the Child User’s real name; only the Child User’s username is displayed.
Child users cannot upload a photo for their profile picture. They must choose among several avatars instead.
The Parent can request to edit Personal Information found in Child User’s account by e-mailing support@catholicfaithtech.com.
The profile is not shared publicly, and only the Parent and other permitted administrators can see the user’s profile.
Some other features of our system may, however, permit a Child User to enter free-form text through which the Child User could enter Personal Information that would be visible to other Users. This may occur, for instance, if a Child User enters Personal Information in answering an exercise problem, collaborative discussions, or creating other projects on our Properties. If you are the Parent of a Child User, please advise your Child User of the risks of posting Personal information on our Properties or any other online services, as information posted may be used by others without restriction.
As a Parent, you can choose to share information about your child as you deem appropriate. Nelnet Community Engagement will not share Personal Information about your child or his/her progress with anyone other than you, your child, and any permitted administrators, unless we receive your permission (or as otherwise noted in this Privacy Policy).
As a Parent, you can control information about your Child User. To review, update, or delete information collected from your Child User, contact support@catholicfaithtech.com for assistance. This will include future collection of personal data unless otherwise requested.
Links to Other Websites and Services
We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose websites may contain links to our website, including vendors where you may shop. Please remember that when you use a link to go from our website to another website, our policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service are subject to that third party's own rules and policies. Please note that when you shop with a vendor linked to the website, even though you may have started your visit with us, and even though our pages may still appear, your transactions are completed with a separate organization, not with us. In addition, you agree that we are not responsible, and we do not have control over any third parties that you authorize to access your user content. If you are using a third-party website or service, and you allow a third-party access to your user content, you do so at your own risk. This policy does not apply to information we collect by other means (including offline) or from sources other than through the website and mobile app(s).
How to Contact Us
If you have any questions about this policy, please contact us by email or regular mail at the following address:
Catholic Faith Technologies
12603 Hemlock St., Ste. B, Overland Park, KS 66213
Email: support@catholicfaithtech.com
Phone: (866) 981-8964
Online Policy FAQs
Why do we collect information?
We collect information so we can identify you as our customer, to establish, manage and protect your accounts, to complete your transactions, to create and offer you products and services you might be interested in, to personalize and improve upon your experience with us, and to comply with various legal and regulatory requirements.
How do we use your information?
Certain Non-Identifying Information (NII) would be considered a part of your Personally Identifiable Information (PII) if it were combined with other identifiers (e.g., combining your ZIP code with your street address) in a way that enables you to be identified. But the same pieces of information are considered NII when they are taken alone or combined only with other NII (e.g., your viewing preferences). We may combine your PII with NII and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of our services, and to analyze and understand how our website and services are used. We may also use the combined information without aggregating it to serve you specifically (e.g., to deliver a product to you according to your preferences or restrictions).
If you supply us with your email address, we, along with our affiliates, may let you know by email about other products, services, and product enhancements that may interest you. You will have the opportunity to tell us you do not want to receive future messages with each message you receive. If you email a question or comment to us, we will use your email address to reply to you, and we will temporarily store your email address, your message, and our reply for quality assurance or to satisfy applicable laws and regulations. When we collect your email address for the purpose of addressing your question or comment, we will not use it for marketing our products and services without your permission.
If you wish to change any of your personal information, you may change it by contacting Customer Service, either through email, by mail, or by telephone as listed in the "How to Contact Us" section.
What information do we share?
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related services (e.g., maintenance services, database management, web analytics, and improvement of the website’s features), assist us in analyzing how our website and services are used, and perform other services (e.g., sending postal mail and email, providing marketing assistance, and providing customer service). These third parties have access to your Nonpublic Personal Information (NPI), Non-Identifying Information (NII), and/or Personally Identifiable Information (PII) only to perform these tasks on our behalf. However, if you are redirected to a site or application maintained by a third party, the privacy policy of such site or application will control the use of any information you provide.
We may share your information with companies that are affiliated with us, such as our direct or indirect subsidiaries or parent or sister companies or nonaffiliated third parties to market products or services to you. As we continue to develop our business, we may buy or sell companies, subsidiaries, or business units. We may sell, transfer, or share some or all of our assets, including your PII, in connection with a merger, acquisitions, reorganization, or sale of assets including in the event of bankruptcy.
Sometimes the law or other circumstances also require that we disclose NPI and/or PII about you to nonaffiliated third parties. Some examples are: when you ask or permit us to do so;; with agencies that assist us in servicing your loan; in response to subpoenas, court orders, or regulatory requests; with credit bureaus; when we suspect fraud or criminal activity; to protect our property and rights or those of a third party; to protect the safety of the public or any person; or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity.
How do we collect Non-Identifying Information?
We may collect information from your visit or as part of the registration and administration of your account, in order to personalize and improve upon your experience with us, such as, without limitation, age and individual preferences (i.e., Non-Identifying Information (NII)).
What is Nonpublic Personal Information?
Nonpublic Personal Information (NPI) is nonpublic, personally identifiable financial information about you that we obtain in connection with providing a financial product or service to you. For example, NPI includes information regarding your account balance, payment history, and overdraft history, if applicable. We may collect Personally Identifiable Information (PII) about you as well, including:
· Your first and last name
· Your email address
How do we collect Personally Identifying Information?
We may collect Personally Identifying Information (PII) about you from the following sources:
· Information about your transactions with us or others
· Information we receive from third parties
PII is individually identifiable information about an individual consumer collected by us and maintained in an accessible form.
How are cookies used?
Our services may place small text files (i.e., cookies) on a visitor's device. Our cookies save anonymized data about individual visitors, allowing our services to recognize information about a visitor and help deliver personalized content and other services and functions. Cookies make your Internet experience quicker and more convenient. Our services use both session cookies, which terminate when a user closes his or her browser, and persistent cookies, which remain on the user's device until they expire or are manually deleted. Our services also contain coding from our business and technology partners, which generate third-party cookies. Third-party cookies allow our business and technology partners to store Non-Identifying Information (NII) they can access when you visit this or other websites. Accepting a cookie from a web or device browser does not give us access to any Personally Identifiable Information (PII).
Most website and mobile device browsers allow you to control cookies, including whether or not to accept them and provide the ability to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Blocking cookies may result in a lower quality experience for you while you are using our services.
How do we handle your device and connection information?
When you use our services, we will identify the internet protocol (IP) address of your computer or handheld device. The IP address does not identify you personally, but it lets us identify the device you are using. We store IP addresses in case we need to track a connection for security purposes. We may also collect other device-specific information about the device you are using, including what type of device it is and hardware model, what operating system you are using, device settings, unique device identifies, geo-location data, and crash data. Whether we collect some or all of this information often depends on the type of device you are using and its settings, but device-specific information does not include Personally Identifiable Information (PII). Check the policies of your device manufacturer or software provider to learn more about the information your device makes available to us.
What are web beacons?
Our services contain coding known as web beacons that use 1x1 pixel images to capture and transmit the online activity of users on our services. These web beacons typically transmit information about form completions and other activities in order to measure advertising effectiveness or store analytics information. In addition, we may use web beacons in HTML-based emails. This allows us to evaluate the effectiveness of our email communications and our marketing campaigns by showing how many emails recipients have opened. However, web beacons do not give us access to any Personally Identifiable Information (PII).
What are log files?
Like most websites, our servers utilize log files. Log files store information including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Log files are used to analyze trends, administer the website, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. We use log file information at times to help identify you as you browse and to gather broad technical and demographic information on who uses our website. However, web beacons do not give us access to any Personally Identifiable Information (PII).
What is the Google Analytics feature?
We may use Google Analytics to collect information about the use of our website. Google Analytics collects information such as how often users visit the website, what pages they visit, and what other sites they used prior to coming to the website. We use the information we get from Google Analytics only to improve the website. Google Analytics collects only the internet protocol (IP) address assigned to you on the date you visit the website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with Personally Identifiable Information (PII). Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this website by disabling the Google Analytics cookie on your browser. You can also view and change the currently available opt-outs for Google Ads.
What are Do Not Track signals?
Do Not Track is a feature in your web browser that enables you to opt out of the third-party tracking of your online activities over time and across third-party websites. We do not track users across third-party websites to provide targeted advertising, and therefore, do not process or comply with any web browser’s Do Not Track signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit this website or use our services. Third parties cannot collect any Personally Identifiable Information (PII) from this website unless you provide it to them directly.
For Customers - State Privacy Information
California
The California Consumer Protection Act (CCPA) provides California Residents with specific rights regarding their personal information. This section describes how we treat your personal information in light of the CCPA. As stated above we do not disclose nonpublic personal information about you to nonaffiliated third parties. We do not sell your personal information, and only use your personal information for the following reasons:
· Provide consumer services.
· Comply with the law.
· Carry out internal functions.
We do not sell personal information to third parties. All personal information collected is used by us or our affiliates to perform services, comply with laws or carry out internal functions. We will automatically manage accounts with California addresses as if the account holder has directed us not to share with non-affiliates unless it is for these purposes. If you are a California Resident and you would like to inquire about what type of personal information has been collected about you, please email AskPrivacy@nelnet.net.
Vermont
We will not disclose nonpublic personal financial information about you other than as permitted by law unless you authorize us to make that disclosure. Your authorization must be in writing or, if you agree, in electronic form. If you wish to authorize us to disclose your nonpublic personal financial information to nonaffiliated third parties, you may notify us at AskPrivacy@nelnet.net.
Contact Details for Privacy and Data-related Inquiries
Data Controller / Data Processor
Nelnet Inc.
Chief Compliance Officer
AskPrivacy@nelnet.net